0loading...
Return / Exchange
- All items can be returned within 30 days from the delivery.
- Please note that returned items must be in new condition. We cannot accept returns on monogrammed/personalized items, custom upholstered furniture and made to order items, final sale items, some specific special order items and perishable food. Sorry, we cannot accept returns due to normal wear and tear. Prior purchases are not eligible for price adjustments.
Ways to Return
Defective products
When the return is made because of a product defect, you need to return the package using the return label given by us and we will pay the shipping fee.Buyer's remorse
If the return is made because of a problem of customer side, you need to send the package to our US warehouse address by yourself.
Ineligible Items
- Monogrammed or personalized items
- Perishable food
- Made to Order items, including custom rugs, fabric by the yard and furniture
- Final sale items
- Items damaged through normal wear and tear
- Because grocery products' packaging can change from time to time, we do not accept a return request for packaging difference.
Refund Processing Timeline
We will begin the refund process right after we receive the returned package. Usually it takes additional 3~5 days when you paid by credit card.
Refund Policy
- Original Receipt - Returns with the original receipt will be refunded in the original form of payment.
- Gift Receipt - Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.